Executive Search
Identify customer success and client success leaders through detailed candidate profiling, targeted sourcing, structured interviews, and strategic talent acquisition guidance.
Build a customer success function that supports retention, expansion, and long-term growth with carefully screened talent for US SaaS and go-to-market teams. HaGesher Group combines targeted sourcing, structured interviews, competency assessment, and cultural alignment to help Israeli companies and growth-focused organizations connect with customer success professionals who can strengthen their American market presence.
Targeted recruitment and advisory support for customer success leaders, teams, and Israeli companies expanding into the US market.
Identify customer success and client success leaders through detailed candidate profiling, targeted sourcing, structured interviews, and strategic talent acquisition guidance.
Source, vet, and place customer success talent for Israeli startups building their first US operation or expanding an existing American team.
Build aligned customer success teams with support across hiring strategy, competency assessment, cultural fit, and broader go-to-market talent planning.
Customer success hiring requires more than matching resumes to job descriptions. HaGesher Group profiles candidates against functional competency, communication style, and cultural alignment with Israeli teams and American customers. For SaaS and go-to-market organizations, this approach supports stronger hiring decisions while connecting recruitment strategy with broader commercial goals in the US market.
Explore recruitment and go-to-market support shaped around startup expansion, leadership hiring, and commercial growth needs.
"Exceptional Headhunting Service I had the privilege of working with Ben over 18 months. Ben rapidly and efficiently built our marketing, client success, and sales teams. Beyond headhunting, Ben emerged as a valuable thought partner, providing insights into talent acquisition. I highly recommend Ben. If you seek results and strategic..."
"We worked with Ben and his group recently, and I could not ask for a better partner. Ben was quick and professional, and always available. What most impressed me is the high level of candidates Ben provided, based on the profile we agreed upon at the beginning of the search...."
"Ben is a very dedicated recruiter that spend a good amount of time to understand the customer needs. By analyzing the fine details of the needed candidates he always managed to get a good list of them that usually ends up by hiring one. Highly recommend to work with Ben."
"Ben provided exceptional placement and HR services for our company. He demonstrated remarkable expertise in identifying top talent and seamlessly matching candidates with our specific needs. Ben's professionalism, dedication, and keen understanding of our industry made the entire hiring process efficient and successful. I highly recommend Ben for any organization..."
"Exceptional Headhunting Service I had the privilege of working with Ben over 18 months. Ben rapidly and efficiently built our marketing, client success, and sales teams. Beyond headhunting, Ben emerged as a valuable thought partner, providing insights into talent acquisition. I highly recommend Ben. If you seek results and strategic..."
"We worked with Ben and his group recently, and I could not ask for a better partner. Ben was quick and professional, and always available. What most impressed me is the high level of candidates Ben provided, based on the profile we agreed upon at the beginning of the search...."
"Ben is a very dedicated recruiter that spend a good amount of time to understand the customer needs. By analyzing the fine details of the needed candidates he always managed to get a good list of them that usually ends up by hiring one. Highly recommend to work with Ben."
"Ben provided exceptional placement and HR services for our company. He demonstrated remarkable expertise in identifying top talent and seamlessly matching candidates with our specific needs. Ben's professionalism, dedication, and keen understanding of our industry made the entire hiring process efficient and successful. I highly recommend Ben for any organization..."
"Exceptional Headhunting Service I had the privilege of working with Ben over 18 months. Ben rapidly and efficiently built our marketing, client success, and sales teams. Beyond headhunting, Ben emerged as a valuable thought partner, providing insights into talent acquisition. I highly recommend Ben. If you seek results and strategic..."
"We worked with Ben and his group recently, and I could not ask for a better partner. Ben was quick and professional, and always available. What most impressed me is the high level of candidates Ben provided, based on the profile we agreed upon at the beginning of the search...."
"Ben is a very dedicated recruiter that spend a good amount of time to understand the customer needs. By analyzing the fine details of the needed candidates he always managed to get a good list of them that usually ends up by hiring one. Highly recommend to work with Ben."
"Ben provided exceptional placement and HR services for our company. He demonstrated remarkable expertise in identifying top talent and seamlessly matching candidates with our specific needs. Ben's professionalism, dedication, and keen understanding of our industry made the entire hiring process efficient and successful. I highly recommend Ben for any organization..."
A recruitment partner combining US hiring expertise with deep understanding of Israeli business culture.
Bridge Israeli and American communication styles, expectations, and workplace cultures throughout the hiring process.
Build well-profiled candidate shortlists for customer success and critical go-to-market roles in the American market.
Assess candidates for functional competency, cultural alignment, and fit with your customer and growth objectives.
Connect recruitment decisions with broader talent, process, and go-to-market priorities for US expansion.
Recruitment and go-to-market advisors helping companies bridge Israeli and American markets.
Chief Executive Officer; Co-Founder; SHRM-CP
Ben Gross is the Chief Executive Officer and co-founder of HaGesher Group, bringing a proven track record as a seasoned headhunter specializing in identifying top-tier global talent for startups. He holds a SHRM Certified Professional (SHRM-CP) credential, reflecting his deep expertise in human resources and talent strategy. Ben focuses on helping Israeli companies successfully hire and go to market in the United States, guiding founders through the complexities of cross-border recruitment. His approach combines rigorous candidate screening with a keen understanding of cultural alignment between Israeli teams and American hires. Based in New York, Ben leverages his network across AI, software, semiconductor, defense, and medical device industries to connect clients with exceptional leadership and go-to-market talent, ensuring every placement supports long-term business growth.
Co-Founder; Go-to-Market Expert
Francesca Gross is a co-founder of HaGesher Group and a visionary go-to-market expert dedicated to helping startups translate their technology into memorable, compelling stories. She specializes in narrative strategy, business development, and product-market fit analysis for Israeli companies entering the American market. Francesca's expertise was recently showcased when she moderated the 'From Pilot to Revenue' panel at Atlanta AI Week, discussing how startups can convert AI pilots into sustainable revenue. She works closely with founders and executives to align growth plans with talent acquisition, operational processes, and measurable metrics. Passionate about bridging cultural and communication gaps between Israeli and American business practices, Francesca is committed to empowering her clients with the strategic insight and storytelling tools needed to succeed in a competitive U.S. market.
CSM usually stands for Customer Success Manager. In this role, the professional helps customers achieve value from a company’s product, supports ongoing relationships, understands customer needs, and may contribute to retention and expansion activities. The exact responsibilities vary by company, customer segment, product, and go-to-market model, so recruitment should align the candidate profile with the organization’s operating priorities.
Talk with HaGesher Group about your customer success recruitment goals.
Ben Gross holds SHRM-CP certification.
HaGesher Group spoke at a Pitango event about recruitment and global expansion in 2024.
Francesca Gross moderated the From Pilot to Revenue panel at Atlanta AI Week in 2026.
Share your hiring goals and discuss a recruitment approach aligned with your US SaaS or go-to-market team.
You can also send us a quick email at ben@hageshergroup.com.
You can also send us a quick email at ben@hageshergroup.com.