Customer Service Hiring
HaGesher Group sources and evaluates customer service professionals for US employers, focusing on communication, competency, customer understanding, and alignment with organizational needs.
Find customer service talent who can strengthen client relationships, support growth, and fit your organization’s culture. HaGesher Group helps US employers identify, vet, and place capable professionals through structured recruitment, targeted sourcing, and strategic talent guidance. Our cross-cultural expertise supports clear communication, thoughtful candidate evaluation, and stronger hiring decisions for growing teams across the American market.
Targeted recruitment and talent strategy for employers building capable, culturally aligned customer-facing teams.
HaGesher Group sources and evaluates customer service professionals for US employers, focusing on communication, competency, customer understanding, and alignment with organizational needs.
Build stronger commercial and client success leadership teams through candidate profiling, targeted search, and strategic recruitment support for growing organizations.
Receive carefully assessed candidate shortlists shaped by role requirements, functional competency, cultural alignment, and the expectations of your customer-facing team.
Customer service hiring requires more than reviewing resumes. HaGesher Group helps US employers define the right profile, identify qualified candidates, and assess both functional competency and cultural alignment. Our structured approach supports clearer decisions, reduces hiring risk, and helps organizations build customer-facing teams prepared to communicate effectively, understand client needs, and contribute to long-term growth in the American market.
See how thoughtful recruitment and go-to-market support help growing companies make more confident hiring decisions.
"Exceptional Headhunting Service I had the privilege of working with Ben over 18 months. Ben rapidly and efficiently built our marketing, client success, and sales teams. Beyond headhunting, Ben emerged as a valuable thought partner, providing insights into talent acquisition. I highly recommend Ben. If you seek results and strategic..."
"We worked with Ben and his group recently, and I could not ask for a better partner. Ben was quick and professional, and always available. What most impressed me is the high level of candidates Ben provided, based on the profile we agreed upon at the beginning of the search...."
"Ben is a very dedicated recruiter that spend a good amount of time to understand the customer needs. By analyzing the fine details of the needed candidates he always managed to get a good list of them that usually ends up by hiring one. Highly recommend to work with Ben."
"Ben provided exceptional placement and HR services for our company. He demonstrated remarkable expertise in identifying top talent and seamlessly matching candidates with our specific needs. Ben's professionalism, dedication, and keen understanding of our industry made the entire hiring process efficient and successful. I highly recommend Ben for any organization..."
"Exceptional Headhunting Service I had the privilege of working with Ben over 18 months. Ben rapidly and efficiently built our marketing, client success, and sales teams. Beyond headhunting, Ben emerged as a valuable thought partner, providing insights into talent acquisition. I highly recommend Ben. If you seek results and strategic..."
"We worked with Ben and his group recently, and I could not ask for a better partner. Ben was quick and professional, and always available. What most impressed me is the high level of candidates Ben provided, based on the profile we agreed upon at the beginning of the search...."
"Ben is a very dedicated recruiter that spend a good amount of time to understand the customer needs. By analyzing the fine details of the needed candidates he always managed to get a good list of them that usually ends up by hiring one. Highly recommend to work with Ben."
"Ben provided exceptional placement and HR services for our company. He demonstrated remarkable expertise in identifying top talent and seamlessly matching candidates with our specific needs. Ben's professionalism, dedication, and keen understanding of our industry made the entire hiring process efficient and successful. I highly recommend Ben for any organization..."
"Exceptional Headhunting Service I had the privilege of working with Ben over 18 months. Ben rapidly and efficiently built our marketing, client success, and sales teams. Beyond headhunting, Ben emerged as a valuable thought partner, providing insights into talent acquisition. I highly recommend Ben. If you seek results and strategic..."
"We worked with Ben and his group recently, and I could not ask for a better partner. Ben was quick and professional, and always available. What most impressed me is the high level of candidates Ben provided, based on the profile we agreed upon at the beginning of the search...."
"Ben is a very dedicated recruiter that spend a good amount of time to understand the customer needs. By analyzing the fine details of the needed candidates he always managed to get a good list of them that usually ends up by hiring one. Highly recommend to work with Ben."
"Ben provided exceptional placement and HR services for our company. He demonstrated remarkable expertise in identifying top talent and seamlessly matching candidates with our specific needs. Ben's professionalism, dedication, and keen understanding of our industry made the entire hiring process efficient and successful. I highly recommend Ben for any organization..."
A culturally fluent recruitment partner for US employers and companies building teams across markets.
Bridge communication styles and expectations between Israeli teams, US employers, and customer-facing candidates.
Use discovery, profile calibration, targeted sourcing, structured interviews, and reference validation to guide hiring.
Connect recruitment decisions with customer needs, growth plans, processes, and commercial objectives.
Apply US hiring expertise and Israeli business-culture knowledge to support employers across the American market.
Experienced recruitment and go-to-market leaders connecting employers with aligned talent.
Chief Executive Officer; Co-Founder; SHRM-CP
Ben Gross is the Chief Executive Officer and co-founder of HaGesher Group, bringing a proven track record as a seasoned headhunter specializing in identifying top-tier global talent for startups. He holds a SHRM Certified Professional (SHRM-CP) credential, reflecting his deep expertise in human resources and talent strategy. Ben focuses on helping Israeli companies successfully hire and go to market in the United States, guiding founders through the complexities of cross-border recruitment. His approach combines rigorous candidate screening with a keen understanding of cultural alignment between Israeli teams and American hires. Based in New York, Ben leverages his network across AI, software, semiconductor, defense, and medical device industries to connect clients with exceptional leadership and go-to-market talent, ensuring every placement supports long-term business growth.
Co-Founder; Go-to-Market Expert
Francesca Gross is a co-founder of HaGesher Group and a visionary go-to-market expert dedicated to helping startups translate their technology into memorable, compelling stories. She specializes in narrative strategy, business development, and product-market fit analysis for Israeli companies entering the American market. Francesca's expertise was recently showcased when she moderated the 'From Pilot to Revenue' panel at Atlanta AI Week, discussing how startups can convert AI pilots into sustainable revenue. She works closely with founders and executives to align growth plans with talent acquisition, operational processes, and measurable metrics. Passionate about bridging cultural and communication gaps between Israeli and American business practices, Francesca is committed to empowering her clients with the strategic insight and storytelling tools needed to succeed in a competitive U.S. market.
Customer service talent recruitment can include role discovery, candidate profile calibration, targeted sourcing, candidate vetting, structured interviews, reference validation, and placement support. HaGesher Group focuses on matching candidates to the employer’s functional requirements, customer expectations, and organizational culture. The exact scope is shaped around the hiring need and may include broader team-building or talent acquisition guidance.
Talk with HaGesher Group about your hiring requirements and talent goals.
Ben Gross holds SHRM-CP certification.
HaGesher Group spoke at a 2024 event about recruitment and global expansion.
Francesca Gross moderated the “From Pilot to Revenue” panel in 2026.
Share your hiring goals with HaGesher Group and learn how targeted recruitment can support your team.
You can also send us a quick email at ben@hageshergroup.com.
You can also send us a quick email at ben@hageshergroup.com.